How can we help?

Help & FAQs

Getting Started

How do I create a Groovy Maid Account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Do you service my area?

Groovy Maid services the Pittsburgh, Pa area.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and washing down the walls, and those can be selected on the booking form when you select service.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies, but please let us know if you have any special requests and we would be happy to accommodate you if possible.

What is considered a bedroom?

A bedroom is based on the number of bedrooms in your home when you moved in to the home. Some people turn extra bedrooms into offices, dens, fitness areas, etc. These are still charged as bedrooms based on our charging system.

Manage Your Account

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online.

Pricing & Policies

Can I apply a coupon to an existing appointment?

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have..

How do I refer a friend?

Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service..

How can I view my Groovy Maid Gift Cards?

Log into your account at https://groovymaid.launch27.com/login/ and you will see any outstanding giftcards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend..

Why is the discount code not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if yo have any questions.

I bought a voucher and would like to redeem it, what should I do?

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass a detailed background check. Only about 10% of the people that apply end up working as a Groovy Maid certified cleaner.

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money..