What is considered a bedroom?

August 25, 2016 by Groovy Maid

A bedroom is based on the number of bedrooms in your home when you moved in to the home. Some ...

Why is the discount code not working?

March 17, 2016 by Groovy Maid

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are ...

How do I refer a friend?

March 17, 2016 by Groovy Maid

Log into your account and get your referral id. Share this with friends. If a friend books through your referral ...

Can I apply a coupon to an existing appointment?

April 15, 2015 by bookontherun

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price ...

What is your 100% satisfaction guarantee policy?

April 15, 2015 by Groovy Maid

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you ...

Do the cleaning professionals go through a background check?

April 15, 2015 by bookontherun

Yes they do. We run a detailed background check on all applicants as the last step in our pre-screening process.

Is my billing information kept safe and secure?

April 15, 2015 by bookontherun

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly ...

Can I trust my cleaning professional?

April 15, 2015 by bookontherun

All of our folks are interviewed and pass a detailed background check. Only about 10% of the people that apply ...

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